Fortress Roofing Ltd. - Customer Satisfaction Survey

Roofing
Siding
Soffit / Fascia
Eavestrough

Dear Customer,

Fortress Roofing Ltd. would like to thank you for the opportunity to serve you – we appreciate your business! To ensure that we are providing the highest level of service to our customers, could you please complete this Customer Satisfaction Survey. By completing this survey, you can help us to improve our business and learn how to serve you, and our future customers more effectively.

As a token of our appreciation for filling out this survey, we will include your name in a draw for a $100 gift certificate to the restaurant of your choice. Once you have completed the survey, please return it using the envelope provided. When we receive your completed survey, your name will be entered into our draw which will take place once a year on January 15, for all entries received in the previous year.

Thank you for taking the time to help us serve you better!

Sincerely,

Nicole Lerner
Business Manager
Fortress Roofing Ltd.

Please fill out your personal information so we can include you in our survey draw. Please know that Fortress Roofing Ltd. respects your privacy and will not sell, exchange or publish your personal information without your written permission.

Your Name (required):	Your Phone Number (required):
Address (required):	Fax Number:
Job Address (if other than above):	Email (required):

1) How did you hear about our company?

Friend/Neighbor

Yellow Pages

Newspaper

Referred by another company (please specify)

Other (please specify)

2) What factors were most important in influencing your decision to use our services?

Pricing	Product Features	Recommendations
Reputation	Warranty	Friendly Service

Other (please specify)

3) Please rate your overall satisfaction with the service you received from our company (please check one):

Very Satisfied	Somewhat Satisfied	Neutral
Somewhat Unsatisfied	Very Unsatisfied

Comments:

4) If you indicated that the customer service was unsatisfactory, would you please describe what happened?

5) The process for getting your concerns resolved was:

Very Satisfied	Somewhat Satisfied	Neutral
Somewhat Unsatisfied	Very Unsatisfied

Comments:

6) Please rate the service you received from our company in the following areas (circle one)

Please rate your overall impression:	Excellent	Very Good	Average	Poor	Very Poor
Initial impression when calling our office
Timeliness in responding to your request
Communication
Please rate our office staff for their:
Promptness
Courteousness
Knowledge
Explanation of problems/solutions
Proposal clarity
Overall professionalism
Please rate our workers for their:
Courteousness
Knowledge
Communication with you
Hard work
Professionalism
Cleanup
Quality of work

7) Would you recommend our company to your friends and neighbours?

YES

Why?

8) Would you use us for future work?

YES

9) How can we improve our service to provide better customer satisfaction?

10) May we use you as a reference?

YES

If yes, please take the time to write out a paragraph or two as a testimonial about our service:

11) Additional Comments:

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Thank you for your time!
Please do not hesitate to call or write if we can assist you in any way.

Fortress Roofing Ltd.
Bay 139, 5065 13th St. SE
Calgary AB T2G 5M8
(tel) 403-479-7283
(fax) 403-264-7876
(email)